All Systems Operational
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Payment Processors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019
Resolved - This incident has been resolved.
Mar 12, 06:33 UTC
Monitoring - Vantiv/Worldpay has let us know that a fix has been implemented and we are monitoring connections.
Mar 11, 21:31 UTC
Identified - After conferring with Vantiv/Worldpay they have let us know that their previous fix for connectivity issues has not been resolved.

Here is the response we were given by their technical support team:

Unfortunately the fix that was implemented on Friday evening has not resolved the issue. Our research team are working on a fix for this problem. We are not currently aware of what the ETA for a fix is but our team is currently working to resolve this issue and we will reach out to you once we have more information. We apologize and thank you for your patience.
Mar 11, 18:29 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019
Resolved - This incident has been resolved and we are almost done processing the backlog of events.
Mar 9, 03:49 UTC
Monitoring - It appears a fix has been implemented on Vantiv/Worldpay's side and we will be requeuing all data and requests made since the outage began.
Mar 8, 21:37 UTC
Update - Vantiv/Worldpay is still down. We are in touch with their technical support staff and who are corresponding with support engineers.
Mar 8, 21:16 UTC
Update - Vantiv/Worldpay have informed us that they have identified the issue on their end and are working towards a solution.
Mar 7, 19:24 UTC
Update - We are continuing to correspond with Worldpay/Vantiv and providing them with the diagnostics they are requesting from us. Will we let you know Vantiv/Worldpay connections are functional again.
Mar 7, 17:37 UTC
Identified - We have made phone contact with Worldpay/Vantiv and they have successfully escalated a ticket for a production engineer to review the situation. Unfortunately, it could be 1 to 2 days before we have a solid response.
Mar 7, 03:00 UTC
Investigating - We are currently investigating issues connecting with Vantiv/Worldpay. They have been having an 'E-Commerce Event' and are actively investigating our case.
Mar 7, 02:55 UTC