Increased 500 errors
Incident Report for Chargehound
This incident has been resolved. In the early AM on Sunday we started experiencing degraded performance of our API and dashboard applications. This resulted in our site returning 500 errors for API requests and dashboard pages. On Sunday morning we identified the root cause and deployed a fix. We made a best effort to retry any failed API requests. A retry entails rerunning the request that failed due to a 500 so that dispute submit requests were not missed.
Posted Sep 18, 2022 - 08:00 UTC